Monday - Friday 8:00am - 4:30pm US Central Standard Time (CST)
How do I track my order?
For most orders, you can use the Track Order feature from your Account login page to follow your package's progress. You will also receive an email with tracking information once the order ships.
How do I calculate delivery time for an order?
Most products ship from our warehouse located in Dallas, Texas. In stock items should arrive in 3-5 business days to your location in the US. Non-stock items can take up to 7-10 business days to your location in the US. Please contact us for further details about delivery times.
Shipping charges seem to be very expensive on my Next Day Air order?
Our site calculates estimated shipping charges before the order is finalized. The sites shipping estimator is as accurate as possible, but in some cases when orders are shipped UPS 2nd Day Air and UPS Next Day Air the shopping cart may not reflect an accurate quote because of the dimension's of the package. In this event you will be contacted via email or one of our customer service representatives will be in contact with you.
Can I cancel my order?
It may be possible to cancel your order while it's being processed, but once the order has left our facility, it cannot be canceled. If this happens you will need to contact us to obtain a RMA. Deliveries that are refused by the customer without consent will be charged a 20% restocking fee and be billed for the return freight charges.
Can I return an item?
Yes. Most merchandise purchased from Regis may be returned, unless otherwise noted in our Returns Policy.
Forgot my Password! How do I retrieve or reset the password for my account?
Please go to the sign-in tab at the top of the website and you can request to have your password reset.
Toll Free Phone Number: 1 (800) 527-7604
Local Phone Number: (214) 421-5171
Fax Number: (800) 535-8414
Physical Address: 1500 Corinth Street, Dallas, Texas 75215