6 Tips For Effectively Managing An Auto Shop
Posted by Regis Manufacturing on Mar 8th 2021
For some people, their passion is their job. Are you a veteran engine builder looking to start up your own auto repair business? We’ve got some tips to get you started on the right track!
Here at Regis Manufacturing, we’ve been producing top-quality engine assembly supplies since 1959. We’re one of the most trusted names in engine assembly, and in today’s blog, we’ll be sharing a few tips for getting your own auto shop up and running successfully in no time!
1. Invest In Your Employees
Devoting a majority of your budget into your employees is the best way to get maximum work quality and efficiency out of your shop. Investing in things like higher salaries, better benefits, and training opportunities helps limit employee turnover and makes your employees more valuable! Focusing your resources on your employees will lead to greater consistency, efficiency, and a higher quality of service in your shop.
2. Use Appointment Scheduling Software
Managing your shop’s work schedule by hand is inefficient and leaves your business more prone to errors. Instead of sticking to business practices of the past, it’s more cost-effective long-term to invest in appointment scheduling software! Not only will using a digital system reduce the chances of accidentally booking two jobs in the same time slot, it will also save your business time and allow you to use your employees’ working hours more productively, cutting down on waste.
3. Reward Loyal Customers
Any business needs to develop a solid book of recurring business in order to survive and predict the long-term needs of the enterprise. You can get started building customer loyalty at your auto shop by incentivizing first-time customers to return with special deals, such as discounts on certain types of auto repair work or free oil change. Any type of customer loyalty program incurs some revenue losses up front, but pays itself off over time with increased recurring business and more referrals!
4. Write An Ethics Statement
Another way you can start to build brand loyalty with your customers is to craft an ethics statement and display it in a prominent place in the client-facing area of your shop. Due to the unfortunate prevalence of unscrupulous ‘chop shops’ and other low-quality auto shops, many people feel uneasy when getting auto repair work completed by a new shop. A firm commitment to service integrity can put customers’ minds at ease.
5. Offer Guarantees To Increase Trust
Perhaps the best way to build customer loyalty is by guaranteeing your auto repair work for a certain amount of time or mileage driven. Look, you’ve worked hard to become an expert in your trade, why not guarantee the craftsmanship you’re confident in? Doing so helps customers trust you and gives them reason to return for more service in the future.
6. Use Quality Tools For Repairs
Finally, it’s essential that you use high quality, dependable tools for auto repair work in your shop. Efficient use of materials is critical for not only the financial health of your business, but also for the quality of work that your customers receive. Choose tools you can count on to work efficiently and last a long time — don’t lose money constantly replacing shoddy equipment.
Visit the Regis Manufacturing shop for the finest engine assembly and auto repair tools on the market, and choose the quality engine builders have been able to trust since 1959.